Refund and Return Policy

At Paw First, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.

Returns

You may return unused and unopened items within 14 days of delivery for a refund or exchange.

To be eligible for a return:

The item must be in its original condition (unworn, unused, unwashed).
It must be returned in the original packaging.
A valid proof of purchase or order number must be provided.

Non-Returnable Items

Unfortunately, we cannot accept returns for:

Opened or used items
Perishable goods (e.g., treats)
Items marked as final sale
Gift cards or downloadable products (if offered)

Refunds

Once your return is received and inspected, we will notify you via email. If approved:

A refund will be issued to your original method of payment within 5–7 business days.
Original shipping charges are non-refundable unless the return is due to our error (e.g., wrong or damaged item).

Exchanges

We only replace items if they are defective or damaged. If you need an exchange, please contact us within 7 days of receiving your order.

Return Shipping

Customers are responsible for return shipping costs unless the item was defective or incorrect.
We recommend using a trackable shipping service to ensure we receive your item.

📩 How to Start a Return

To initiate a return or exchange:

Email us at [ahmadshahzad@pawfirst.store] with your order number and reason for return.
Our support team will respond with the return instructions and return address.

Late or Missing Refunds

If you haven’t received a refund after the expected timeframe:

Check your bank account again.
Contact your credit card company.
Contact your bank.
If the issue persists, please email us at [ahmadshahzad@pawfirst.store].

We appreciate your business and will do our best to make every experience a positive one. For any questions, please visit our Contact Us page.