Effective Date: June 15, 2025
Last Updated: June 15, 2025
Welcome to Paw First (https://pawfirst.store), your trusted destination for stress-free pet parenting. We are committed to respecting your privacy and protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit or make a purchase from our website.
1. Who We Are
Paw First is a nationwide pet supply store based in Pakistan, dedicated to providing pet parents with thoughtfully selected, affordable, and practical products for both cats and dogs. Whether it’s indoor comfort, outdoor adventure, grooming tools, or safety essentials, we bring you quality you can trust — without the stress.
2. Information We Collect
a. Personal Information You Provide
When you interact with our site, we may collect:
- Your name
- Email address
- Shipping & billing address
- Phone number
- Payment information (processed securely via third-party gateways like 2Checkout)
- Any additional details you voluntarily provide (e.g., reviews, messages)
b. Automatically Collected Data
We may automatically collect information about your device and usage via:
- Cookies and tracking technologies
- IP address
- Browser type and version
- Pages visited and time spent
- Referring site or link
3. How We Use Your Information
We use the information we collect to:
- Process and fulfill orders
- Improve user experience and personalize the website
- Send important order updates and promotional emails (you can unsubscribe anytime)
- Respond to customer service inquiries
- Ensure the security and integrity of our website
- Comply with legal obligations
4. Cookies & Tracking Technologies
We use cookies to:
- Remember your preferences
- Analyze traffic and behavior
- Improve navigation and site performance
You may disable cookies through your browser, but certain features of the site may not function properly.
5. Sharing Your Information
We do not sell or rent your personal information. However, we may share data with trusted third parties for:
- Payment processing (e.g., 2Checkout)
- Order fulfillment and shipping services
- Email communication (e.g., Omnisend)
- Website performance and analytics tools (e.g., Google Analytics)
All third parties are contractually obligated to protect your data in accordance with this policy.
6. Data Security
We use secure encryption (HTTPS), firewalls, and industry-standard protection to safeguard your personal data. Payment data is processed only through secure, PCI-compliant gateways. No sensitive payment details are stored on our servers.
7. Your Rights
You have the right to:
- Access or request a copy of the personal data we hold
- Correct or update your information
- Request deletion of your data (subject to legal retention requirements)
- Withdraw consent for marketing communications at any time
To exercise these rights, email us at ahmadshahzad@pawfirst.store.
8. Data Retention
We retain your data for as long as necessary to:
- Fulfill your orders
- Comply with legal and tax obligations
- Resolve disputes
- Enforce our agreements
9. Children’s Privacy
Our website is not intended for use by children under 13. We do not knowingly collect data from minors.
10. International Users
As we serve customers globally, your information may be processed and stored in countries other than your own. By using our site, you consent to such transfer in compliance with applicable laws.
11. Changes to This Policy
We may update this Privacy Policy periodically. Any changes will be reflected on this page with the updated “Last Updated” date.
12. Contact Us
If you have any questions, concerns, or requests about this Privacy Policy, please contact:
📧 Email: ahmadshahzad@pawfirst.store
🌐 Website: https://pawfirst.store