Effective Date: 5/18/2025
Store Name: Paw First
Website: [www.pawfirst.store]
We want you to love your purchase from Paw First. If you’re not fully satisfied, you may be eligible for a return or refund under the conditions below. Our policy is designed in accordance with U.S. consumer protection laws and major payment processor requirements.
1. Return Window
You may return most items within 14 days of delivery for a full refund or exchange, provided the item is:
- In new, unused, and resalable condition
- In its original packaging
- Accompanied by the original receipt or order confirmation
2. Items Not Eligible for Return
We cannot accept returns for:
- Opened or used personal care or hygiene items
- Perishable goods (e.g., food, treats, etc.)
- Gift cards or digital downloads
- Clearance or Final Sale items
- Custom-made or personalized products
3. Exchange Policy
If you receive a damaged, defective, or incorrect item:
- Contact us within 72 hours of delivery
- Provide order number and clear photos of the issue
- We will offer a free replacement or full refund, including shipping
4. How to Return an Item
To initiate a return:
- Email ahmadshahzad@pawfirst.store with your order number and reason for return
- Our team will reply within 1–2 business days with return instructions
- Customers are responsible for return shipping costs unless the item is damaged or incorrect
We recommend using a trackable shipping method. We are not liable for returns lost in transit.
5. Refund Processing
Once your return is received and approved:
- Refunds will be issued to your original payment method
- Please allow 5–7 business days for the amount to appear in your account
- Shipping fees are non-refundable, unless the return is due to our error
6. Late or Missing Refunds
If your refund hasn’t arrived after 7 business days:
- Check your bank account or card again
- Contact your payment provider or card issuer
- Contact us at ahmadshahzad@pawfirst.store if you still need help
7. Disputes & Chargebacks
We are committed to resolving customer issues fairly and professionally. If you have a concern, please contact us before opening a dispute through your card provider. Most issues can be resolved quickly by our support team.
8. Contact Information
If you have any questions about this policy, please contact us:
📧 Email: ahmadshahzad@pawfirst.store
📞 Phone: [+923278869071]
🔄 9. Policy Updates
We may update this policy from time to time. Any changes will be posted on this page with a revised “5/18/2025.” Continued use of our website indicates your agreement to the latest version.